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Guides, articles and tutorials about Google reviews, online reputation and local marketing. Written for business owners, not specialists.

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How to get more Google reviews from real customers

ArticleGoogle Reviews & GBP

How to get more Google reviews from real customers

The biggest mistake local businesses make is waiting passively for reviews. "Happy customers will leave reviews on their own," many owners say. The reality is different.

Andrei Bolovan·14 May 2026·8 min read

How to respond to a negative Google review without being defensive

ArticleGoogle Reviews & GBP

How to respond to a negative Google review without being defensive

A negative review with 1 or 2 stars shows up in the morning and ruins your day. The instinct is to defend yourself, explain, or in the worst case, ignore it. None of those actually helps.

Andrei Bolovan·11 May 2026·8 min read