Vokso Knowledge Centre
Guides, articles and tutorials about Google reviews, online reputation and local marketing. Written for business owners, not specialists.
Local SEO for restaurants: the complete guide for HoReCa owners
For a local restaurant, local SEO isn't fancy marketing. It's business-critical. 70% of new customers discover a restaurant through Google Maps or local search. If you're not in top 3 for your main keywords, you're invisible to most of your audience.
Why did my Google review disappear: causes and solutions
You have 30 Google reviews Monday morning. Tuesday afternoon there are 28. Nothing changed at the business, but 2 reviews disappeared.
How to get more Google reviews from real customers
The biggest mistake local businesses make is waiting passively for reviews. "Happy customers will leave reviews on their own," many owners say. The reality is different.
Complete guide: Google Business Profile reviews for local businesses
Google reviews are the most visible business card a local business has in 2026. Before a new customer walks through your door, they've already formed an opinion from what they read on Google Maps. And that opinion weighs more than any paid ad or beautiful website.
How to respond to a negative Google review without being defensive
A negative review with 1 or 2 stars shows up in the morning and ruins your day. The instinct is to defend yourself, explain, or in the worst case, ignore it. None of those actually helps.